Technical Support Services for MES Systems

24X7 Support System
I2DS delivers award winning support by directly employing knowledgeable professionals across the globe and various languages that are backed by the latest in customer relationship systems and infrastructure.

Unlimited Technical Support ( 24X7 coverage )
I2DS’ Service Maintenance Contracts grant customers the ability to make unlimited technical support calls to our technical support centers staffed with direct I2DS employees. We pride ourselves on fast response times, allowing to provide direct access to our extremely qualified support techs without a wait time.

Automated Case Tracking and Notifications
All customer issues and activities are logged in the I2DS portal system. The Portal system allows us to deliver automated email notifications. Portal system also allows I2DS to monitor trends regarding product quality and support performance to ensure that we are providing the best possible service to our customers.